Department/Team: Marketing & Communications/Patron Experience

Position Reports To: Audience Services Leadership

Work Location: In-Person

FLSA Classification: Seasonal/Part Time/Non-Exempt

Pay Range: $20.31/hour

Application Deadline: Open until filled

You can apply from your phone by texting "HM2024" to (206) 966-4931

ABOUT US

Seattle Rep is committed to producing the highest quality programming, and we believe that our ability to contribute to excellence in the arts depends on building a community whose members come from diverse cultures, backgrounds, and life experiences.

We are part of a growing movement in theater to ensure inclusion of those who have been excluded historically; focusing particularly on racial and ethnic groups, LGBTQ+ people, people with disabilities, and women, ensuring they are at the decision-making table and reflected in our community.

Mission

Seattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures, perspectives, and life experiences of our region.

Vision

Theater at the heart of public life

Values

Artistic Vitality, Sustainability, Generous and Inclusive Practices

ABOUT THE POSITION

SEATTLE REP is seeking a resourceful, organized House Manager to join the Audience Services Department. Acting as the face of Seattle Rep to our patrons, House Managers ensure smooth front-of-house operations during performances, supervise staff, and provide quality customer service to enhance the patron experience while upholding our equity practices.

This is a part-time position that works for the duration of the 2024-2025 Season, which begins in September 2024 and is scheduled to end approximately in early June 2025.

House Managers are integral to Seattle Rep’s mission, vision, & values, cultivating strong relationships with Seattle Rep’s audiences. Our House Managers develop and maintain the image of excellence that compliments the art onstage. The primary function of the House Manager is to oversee the front-of-house environment during Seattle Rep productions and enhance the patron experience through problem solving, customer relations, and managing our team of Ushers and Floor Staff.

Typical Duties Include:

Build and strengthen relationships between Patrons and Seattle Rep

• Represent the organization to our audiences while upholding our EDI values
• Provide high quality customer service to Seattle Rep patrons
• Respond to patron inquiries and requests for information during performances
• Ensure cleanliness and decorum of Seattle Rep lobby space and patron-facing areas
• Enforce safety and health standards set forth by local health guidelines, and Seattle Rep leadership.

Supervising Performance Shifts

• Act as manager on duty for a variety of Seattle Rep performances, making quick decisions and actively solving customer service issues
• Supervise 10-25 Front-of-House operational staff during performances
• Coordinate with Stage Management and the Patron Services Office to begin performances and intermissions as scheduled
• Lead emergency procedures and evacuation protocols with support from Stage Management, when necessary
• Serve as backup to Front-of-House staff, as needed

Cash management and administrative support

• Draft and distribute house reports daily
• Handle and manage financial transactions from Concessions and Coat Check
• Audit, record, and report Concessions financial reports from Square, in conjunction with Audiences Services Leadership team

Actively participate in our Equity, Diversity, and Inclusion initiatives

• Attend affinity groups and Employee Resource Groups, as desired
• Support efforts and initiatives that improve accessibility offerings
• Engage in trainings related to Anti-Racism, de-escalation, and Sensory Access

Minimum Qualifications:

• High School diploma or GED
• Minimum one year customer service experience, preferably in an arts environment
• Availability to work a flexible schedule, primarily evening and weekend hours
• Ability to stand and walk for up to five hours, as well as navigate stairs and move furniture and boxes weighing up to 40 lbs.
• Ongoing commitment to engaging with BIPOC and other historically under-invited communities and Anti-Racism work.
• First Aid and CPR certification (Training can be provided)
• MAST and Washington State Food Handler’s certification (Training can be provided)

Desired Qualifications:

• One to two years of experience in managing a customer service team
• Demonstrated ability to appropriately manage confidential information and handle financial transactions
• Ability to clearly communicate, both verbally and in written form
• Excellent time management skills

TO BE CONSIDERED

1. Submit a resume detailing related experience and education
2. Submit a cover letter that outlines how your related experience and education qualifies you for the position and illustrates why you want to work at Seattle Rep.