ABOUT US

Founded in 1963 and recipient of the 1990 Tony Award for Outstanding Regional Theatre, Seattle Rep remains one of the country’s leading not-for-profit regional theaters. Bold stories, brilliant artists, and passionate audiences come together to shape each season at Seattle Rep, which includes everything from new play workshops to world premieres, celebrated classics, and recent Broadway hits. Over the decades, we’ve launched landmark productions, provided training opportunities to generations of youth and emerging theater practitioners, and built programs that expand access to theater for audiences of all ages from across our diverse community.

We are powered by a year-round staff of professionals who are passionate about making theater that matters, and we believe that their best work happens when everyone feels seen and valued. This culture is fully reflected in our:

Mission

Seattle Rep collaborates with extraordinary artists to create productions and programs that reflect and elevate the diverse cultures, perspectives, and life experiences of our region.

Vision

Theater at the heart of public life

Values

Artistic Vitality, Sustainability, Generous and Inclusive Practices

About the Position

The I.T. Helpdesk Technician serves as a primary resource and point of contact for theater employees to identify, diagnose, mitigate, and resolve computer technology issues. This role is a key member of the Business Operations team, whose function is to provide a reliable and productive computing environment for employees and other theater constituents, including maintenance and improvement of physical server and network infrastructure, computer equipment, cybersecurity posture, and usage of cloud-based software and services.

Seattle Rep is engaged in a resource-sharing initiative with Seattle Children’s Theatre (SCT) where certain administrative services are shared across the two organizations, including a combined box office and I.T. staffing. The I.T. Helpdesk Technician role is based primarily on-site and in-person at Seattle Rep, although assigned tasks and responsibilities may span across both theaters, which are about a 10-minute walk apart on the Seattle Center campus. The combined computing environment across both theaters consists of approximately 170 year-round and seasonal staff with 100+ laptops, shared workstations, server and network hardware, and miscellaneous other PCs and devices.

This position is a primarily on-site role, with remote or hybrid work dependent upon Seattle Rep’s currently established Hybrid Work Policy. Because of Seattle Rep’s performance calendar, activity in the theater building regularly extends into evening hours, and the ideal candidate for this role will work a schedule that provides I.T. support closer to performance start times (beginning at 10am-11am and ending work at 6pm-7pm). Further details of work scheduling will be developed with the Business Operations team and are subject to the position’s responsibilities and organization’s requirements over time.

Typical Duties Include:
I.T. User Support

• Act as primary point of contact for theater staff to resolve I.T. issues and requests, offering both in-person and virtual support (e.g. hardware, software, and printer troubleshooting; software installations and support; cybersecurity response and virus/malware removal)
• Maintain computing device inventory and perform general maintenance tasks (e.g. PC imaging, component swaps, BIOS troubleshooting, hardware decommissioning)
• Respond to incoming I.T. requests, prioritize by urgency, track status, and document progress, notes, and resolution via helpdesk ticketing system
• Manage user account lifecycles, directory updates, distribution lists, access permissions, security controls, and policies across hybrid Windows Server and Microsoft 365 business environment
• Serve as general resource for training and education of staff members with a wide range of comfort and skill levels using business technology, modeling clear communication, patience, compassion, and positive support
• Assist users with technical support for other business systems, including basic investigation, troubleshooting, and liaising with external support contacts as needed
  • Examples: Tessitura CRM, Zoom, Adobe, DocuSign, RingCentral, Square POS
• Support cybersecurity posture and resources, including incident identification, mitigation, and resolution, and security awareness training and simulated attack campaigns

Network and Infostructure Support

• Troubleshoot network and server infrastructure issues in collaboration with other I.T. staff and contractors
• Serve as collaborator for larger network and server projects, such as upgrades, replacements, and decommissions

I.T. Management

• Partner with other I.T. staff and contractors on general technology projects:
  • Information resource collaboration (shared files and project planning systems)
  • Network and server infrastructure updates
  • Incident response and disaster recovery processes
• Help with management of end-user I.T. and system process documentation (how-to articles, training resources, and shared policy libraries)
• Maintain familiarity with I.T. budget and resource allocation and strive to find creative and cost-effective solutions to technical needs
• Collaborate and communicate effectively with Business Operations, Finance, HR, Facilities, and other teams across the theaters to support daily work, projects, and initiatives

Serve as an essential contributor to culture and success

• Add constructively to the collaborative and collegial health of Seattle Rep and Seattle Children’s Theatre
• Add actively and constructively to the EDI (equity, diversity & inclusion) work of the two organizations
• Engage with and strive to embody Seattle Rep’s and SCT’s missions, visions, and values in all aspects of work

Minimum Qualifications

• Bachelor's degree or equivalent experience
• Two to four years of hands-on technical experience (or educational equivalent) and a desire to grow professional skills:
  • Desktop support (Windows, Mac)
  • Mobile devices (iOS, Android)
  • Microsoft 365 applications and administration, particularly SharePoint/OneDrive
  • Familiarity with Windows Server
  • Cybersecurity and antivirus solutions
  • Active Directory and Entra
• Strong interpersonal skills including diplomacy and thoughtful written and verbal communications, especially with employees spanning a wide range of technical expertise and I.T. comfort levels
• Attention to detail and quality of work
• Ability to determine urgency and prioritize among multiple tasks, managing workload and staying balanced during times of fast-paced work or interruptions
• A strong work ethic and demonstrated ability to work independently and collaboratively as part of a team

Desired Qualifications

• Genuine interest in the performing arts and the work of producing non-profit theater
• Additional areas of technical experience:
  • Cloud solutions (Azure/AWS)
  • Local and cloud backup solutions
  • Network maintenance (IP routing/switching, firewalls)

Seattle Rep is excited about and actively working towards becoming a more diverse, anti-racist organization. We are interested in attracting, developing, and advancing the most talented individuals regardless of their race, sexual orientation, religion, age, gender, disability status or any other dimension of diversity. We strongly encourage people of color, women, LGBTQIA+, veterans, individuals with disabilities, and others from marginalized or underrepresented groups to apply.

Every candidate brings something special to the table. If your experience and skills don't perfectly align with the job qualifications but you are excited about the role, feel your values align well with the Rep, and are willing to strive for excellence in your work, please apply. We will train the right candidate.

TO BE CONSIDERED

1. Submit a resume detailing related experience and education
2. Submit a cover letter that outlines how your related experience and education qualifies you for the position and illustrates why you want to work at Seattle Rep.

Applications will be reviewed once the position has closed.

At Seattle Rep, we are committed to finding the right fit for our team through a personalized, human-centered review process. Members of this position’s application/resume review team will carefully evaluate your materials.

Applications will be reviewed until role is filled.

Workplace accessibility and accommodations can be discussed with HR once an offer of employment has been extended.